FAQs

Why do I need a where2 GPS system for my next road trip?

The where2 GPS navigation notifies you of upcoming traffic snarls and construction tie-ups, and automatically suggests alternative routes. Traffic information is provided by Clear Channel's Total Traffic Network for nearly 100 cities. Based on Garmin's popular new StreetPilot c550, where2 GPS also offers Bluetooth hands-free calling, MP3 playback capability, spoken directions in multiple languages, 3-D maps and more.

How do I reserve a where2 navigation system and is it available at all locations?

It’s easy to reserve a Garmin where2 GPS unit when you book a car on Avis.com, and it’s available at over a thousand Avis locations.

Our where2 GPS navigation is a portable system; it can be used with any Avis vehicle. From standard all the way up to a Cool Car. All you need to do is make a reservation and select where2 GPS under our rental options section and you are on your way.

You can also add the where2 GPS to an existing reservation.

When and where do I pick up the where2 GPS system that I reserved?

When you pick up your car, the small and portable where2 system will be handed to you by your rental sales agent, along with an easy-to-read quick start guide. All you need to do is plug the where2 system into the vehicle’s cigarette lighter, review the simple instructions, and you are on your way.

Plan your trip in advance with our trip planning tool, mywhere2.com

Is where2 GPS easy to use and how accurate is it?

Yes, the where2 unit takes seconds to set up. We include an easy-to-read style guide at the time of pick-up.

Atmospheric factors and other sources of error can affect the accuracy of GPS receivers. Our where2 receivers are accurate to within 15 meters (49 feet) 95% of the time. Generally, users will see accuracy within 5 to 10 meters (16 to 33 feet) under normal conditions.


What is myWhere2™ Online Trip Planning?

myWhere2 is our NEW online trip planner tool that saves and stores addresses from the comfort of your home or office. Start sending addresses for your next business trip from just about anywhere on the web. Just bookmark the street addresses of each of your stops, save them to a Secure Digital (SD) Card, and load the card into your where2 unit. That’s it – the where2 unit will automatically recognize all your street addresses and display turn-by-turn driving directions. You will never have to stop and enter information and you will have everything planned.

Click for more information or to get started!

How will the where2 GPS system help me avoid traffic?

The where2 GPS system provides Real-Time Traffic information via continuous satellite broadcasts throughout the United States. Your where2 unit notifies you of traffic delays before they are encountered, and then offers an alternate route.No more wasting time stuck in traffic!

 

How can I use where2 GPS navigation if my hands are on the wheel?

To help ensure your safety, the system is designed to be accessed only when your vehicle is standing still. Just program your desired location before you start driving or save time by utilizing our new Online Trip Planning tool, and where2 GPS will do the rest! And since the system has a built-in microphone and hands-free Bluetooth technology, you don’t have to take your hands off the wheel while you’re driving.

Where can I return my where2 GPS?

The where2 GPS device can be returned with the Avis rental car to the any Avis rental location. We now make it even easier to use this option!

Troubleshooting

The where2 GPS is asking me for a PIN code. How do I find my code?

If the where2 device is prompting you to put a PIN code into the device you will need to locate the car rental documentation you received from the Rental Associate. The PIN code is located on the rental document in the left hand column. To find the PIN in the left hand column, look for an item labeled GPG PIN. After the code is located, enter the PIN code into the device and it will work properly. If the PIN Code can not be located on the Rental Document, please call your rental location to receive your PIN Code

Why can't I find my address in the where2 GPS unit?

If you are having trouble searching for an address in your where2 device there are a few steps you can take to find addresses.

1. The first step in searching for an address on the where2 device is to enter the name of the street you are searching for without entering any directional indicators or other information. Instead of typing "South Main Street", simply type "Main".

2. Another tip that will make address searches more effective is to search multiple cities instead of just one specific city. It is possible that the mapping data has addresses located in different cities or towns than the address listing you are using.

How do I pair my Bluetooth phone with the where2 GPS unit?

Instructions for pairing your Bluetooth phone with the Garmin device can be found on the Garmin Bluetooth website at www.garmin.com/bluetooth.

How do I troubleshoot the Real-Time Traffic service?

First, the where2 device must have satellite acquisition in order to begin receiving traffic information. Please make sure that the signal meter in the top left hand corner of the Main Menu screen is GREEN in color. If not, please move the device where it can get a clear view of the sky.

Next, to see if the where2 GPS device is receiving traffic information, please look at the cigarette lighter power adapter. There are two lights that you should see on the power adapter. The light nearest to the end of the plug will be lit GREEN if the unit is receiving external power. The second light will be lit GREEN if the Garmin device is receiving traffic information and it will be lit AMBER if the unit is not receiving any traffic signals. If the light is lit AMBER, there is a chance that you may not be located in a city that is broadcasting a Real-Time Traffic signal. To see a list of the cities that currently broadcast traffic information, please visit the Real-Time Traffic website at www.realtimetraffic.net and click on "Coverage Map".


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